Patient Rights and Responsibilities

Patient Rights and Responsibilities

The human has certain rights simply due to being a human. The concept of right is a universal concept. A right can be briefly defined as “a power granted to a person by rules of law”. Human rights were first recognized in the U.K. in 1215. American Declaration of the Rights and Duties of Man was officially publicized in late 18th century, while French Declaration of the Rights of Man and of the Citizen was set in 1789. Human rights had gained a universal position after United Nations was founded. Universal Declaration of Human Rights was released. Accordingly, everybody should be free and respectful as well as equal regarding the human rights. Human right can be briefly defined as “All human beings are born free and equal in all aspects”. Said freedom is balanced with the necessity to respect for rights of others and avoid violation of these rights. There are various human rights. Patient rights are one of the basic human rights.

Rights and responsibilities of human beings cannot be neglected while healthcare services are delivered. Therefore, HC International Clinic undertakes a duty to inform you about your rights and responsibilities that it guarantees to oblige.

1) Right to use services in broadest terms

Everybody has right to use healthcare services in line with principles of Justice and Equity and to receive healthcare service, irrespective of race, religion, language, gender, political view, philosophical view and economic and social status.

2) Right to Inform and Seek Information

Everybody has right to seek detailed information about any and all healthcare services and means, learn what they are and request verbal or written information about his/her health status.

3) Right to select and change healthcare facility and personnel

Everybody has right to select or change the healthcare facility, have access to all healthcare services available in the selected healthcare facility, be informed about identities, positions and titles of physicians and other healthcare personnel involved in the healthcare service and select and change them.

4) Privacy

Everybody has right to receive healthcare services in an environment, where the privacy is respected.

5) Right to Refuse, Pause and Consent

Everybody has right to refuse and pause the treatment, to be sought consent for medical interventions and receive the services in line with the consent.

6) Safety

Everybody has right to receive healthcare services in a safe environment.

7) Right to fulfill religious obligations

Everybody has right to fulfill religious obligations subject to the means of the healthcare facility and measures taken by the Administration.

8) Respect to Humanitarian Values, Dignity and Comfort

Everybody has right to get healthcare services in a respectful, gentle, kind, careful and meticulous environment, where any and all hygienic provisions are fulfilled and all noisy and annoying factors are eliminated.

9) Right to be visited and accompanied

Everybody has right to accept visitor pursuant to rules and principles set by the healthcare facility and have a companion in line with the legislation and means of the healthcare facility, provided it is approved by the primary physician.

10) Right to apply, make complaint and file a lawsuit

Everybody has right to make applications, communicate complaints and file a lawsuit subject to the legislation, if any right is violated.

RESPONSIBILITIES OF PATIENTS, FAMILY MEMBERS AND COMPANIONS

1) Responsibility for Providing Information

Since health data (medical history, active complaints, history of treatments, medications and vitamin supplements) is required for evaluation, diagnosis and treatment of patients, patients, family members and companions are responsible for communication such details, correctly and completely, to persons who are directly involved in treatment and care of the patient.

If the patient and family members cannot clearly understand details about diagnosis and treatment, persons who are responsible for the care of the patient should be notified and all questions should be asked.

Patients and family members should notify the persons, who are directly involved in care of the patient, all unexpected events faced in treatment and follow-up.

After patients and family members are informed about the medical condition of the patient and primary care providers re-assess whether all details are clearly and correctly understood by them, they should play active role in decision-making processes and notify whether they consent to the treatment or not.

Questions and views about issues that are directly linked to the health of the patient, the means to contact relevant departments and how services are used should be communicated to relevant units of the facility.

The facility should be notified any change in principal data, such as name, surname, address, phone and patient protocol number.

2) Responsibility for Paying Costs of Examinations and Treatments

• The means of payment and the payers (health insurance firms etc.) should be notified at the admission phase.

•The patient and their relatives are responsible for undertaking financial burden of the healthcare services or submitting required/valid documents of relevant organizations, such as social security system.

• The patient or the legal representative should seek and submit a letter from the payer for conditions that require emergency intervention and treatment.

• The patient, family members and companions are responsible for compensating the damage to fixtures or consumable material of the hospital, irrespective of misusage or intentional damage.

3) Responsibility for following advices

The patient is responsible for complying with the treatment plan that is concluded after it is advised and approved by the primary doctor, nurse and relevant healthcare personnel

4) Responsibility for Obeying Rules and Regulations

Patients, family members and companions are responsible for obeying rules and regulations set by the healthcare facility.

5) Responsibility for Respecting

• Patients, family members and companions should take into consideration the rights of other patients and healthcare professionals.
• Patients and family members should comply with the visitor policy of the hospital.

• Patients and family members should strictly follow the confidentiality and privacy policies of the hospital.

•The patient should act in line with the measures taken by the managerial staff of the hospital when too many visitors cause too much noise.

• The patient should not seek administration of a drug that is not ordered by the primary physician or not listed in the treatment plan.

•Patients and family members should strictly follow appointment date/time and prevent potential delays; in case of a delay, they should help the facility by prioritizing admission of other patients.